This article offers an introduction to several common job functions found within Canadian airports. The information covers roles in ground handling and passenger services, intended to provide a foundational understanding for those curious about the field.
The daily operations of a Canadian airport rely on the coordinated efforts of numerous professionals working on the ground. These roles are essential for ensuring a safe and efficient environment for both aircraft and passengers. This text provides a brief overview of some key airport-based positions.
Ground Handling and Ramp Services
This area is often considered the backbone of airport operations. The primary function is to service aircraft while they are on the ground.
- Ramp Agents: Often working in teams, ramp agents are responsible for loading and unloading baggage, mail, and cargo. They also operate ground support equipment (GSE) such as baggage carts, belt loaders, and aircraft tugs. Their work is physically demanding and must be performed efficiently to meet tight turnaround schedules.
- Aircraft Marshalling: Marshallers, or “signalers,” use a set of standardized hand signals to guide pilots during taxiing, parking, and pushback from the gate. This role requires precision and clear communication to ensure the safety of the aircraft and ground personnel.
Passenger Services
Passenger service agents are the public face of an airline at the airport. Their main goal is to assist travelers throughout their journey on the ground.
- Customer Service Agents (CSAs): Located at check-in counters and service desks, CSAs handle ticketing, seat assignments, and baggage check-in. They also assist with flight re-bookings and provide information to passengers. Strong communication skills and the ability to work under pressure are important attributes for this role.
- Gate Agents: Working at the departure gates, these agents manage the boarding process. This includes announcing boarding, scanning boarding passes, assisting passengers with special needs, and coordinating with the flight crew to ensure an on-time departure.
Airport Security and Screening
While often managed by a separate government-mandated authority like CATSA in Canada, airport security roles are a critical part of the airport ecosystem.
- Screening Officers: These individuals are responsible for screening passengers, their carry-on baggage, and checked luggage using X-ray machines, metal detectors, and other technologies. Their work is vital for maintaining aviation security.